cyoung

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  • in reply to: Installation error #65428

    cyoung
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    Hello Please uninstall the version that you have installed and install from this direct link please:
    This is the direct link for Consolidated Reporting: http://download.synergration.com/crsetup.msi You have to be an admin in order to install the application. If you are running windows 10 you will have to click on “More Info” option ins order to install it.
    Looking forward to hearing from you.

    Hello,

    Thank you for your suggestion! We were able to get the software installed, however we cannot get QuickBooks to fully integrate with Consolidated Reporting. We’ve tried running it as Administrator (both programs) but the only thing Consolidated Reporting does is prompt to allow access to QuickBooks. Once we have allowed access, we immediately get a pop-up saying “Open Quickbooks to configure a new company file”

    We also noticed that during the authentication phase to QB, the code signing certificate is expired. Could this be an issue?

    Furthermore, after reviewing the Consolidated Reporting logs, we’re consistently seeing this error:

    “Getting the IUnknown COM instance of QB”
    “Begin Session error = 8004051f. The requested UI operation cannot be performed while a modal window is being displayed” (No window is being displayed though!)

    Any assistance is greatly appreciated!

    In case you’re wondering, we’re testing this solution on a Windows 10 Enterprise 1903 system.

    Thank you,

    Christopher

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