cfuller

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Viewing 15 posts - 1 through 15 (of 23 total)
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  • in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66636

    cfuller
    Participant

    Any updates?!

    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66597

    cfuller
    Participant

    So are you saying that this table can no longer be updated?

    From the first response, I thought that just running populate once would solve the issue, so I did remove the integration from QB, relink them, and then populated the databases before syncing.

    Only using Populate is not an acceptable option. From your website, your software is designed to: “to perform a QuickBooks sync to and from an external database”. If we are only allowed to use Populate to avoid errors, then it is not a to and from service.

    In addition, a huge issue with that solution is it take SIGNIFICANTLY longer to run a populate action than a sync. But more importantly, the entire purpose of the integration is to be able to push information from our web application into Quickbooks, if we can only populate it completely defeats the purpose of using OpenSync!

    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66584

    cfuller
    Participant

    Log files are attached. I ran the “Force” tasks starting the evening of the 25th. The Force tasks populate from QB to the MySQL Databases. The “Sync” tasks do the bi-directional sync back and forth between QB and the MySQL databases.

    Thank you.

    Attachments:
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    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66572

    cfuller
    Participant

    I spent about 3 hours last night opening each of my client QB files, removing the application integration, went back in and reauthorized each of the files, and then let it spend all night going through and repopulating all of the QB files. I just did my first set of full syncs and came back with 344 errors between all of my companies with the same error of “This feature is not enabled or not available in this version of QuickBooks.”

    Please advise.

    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66476

    cfuller
    Participant

    Good Afternoon,

    I’ve been waiting for 2 weeks for a response on this issue. This is continuing to cause numerous problems. Any updates?

    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66300

    cfuller
    Participant

    The only log file I see is the one attached, but it doesn’t seem to have much information. If there is a different log file you need, please explain where I would find it and I would be happy to send it.

    Thanks.

    Attachments:
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    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66295

    cfuller
    Participant

    This is still a problem, and turning into a larger problem for us. Open Sync / QuickBooks is no longer updating the billpaymentcheck table, and therefore changes to transactions are getting missed.

    The situation most often occurring is that we are using OpenSync to integrate our web application with Quickbooks. Our web application also integrates with Bill.Com. Bill.Com pays a bill, our web app pushes it into QB. However, for large transactions, bill.Com will confirm the payment today, but not assign a check number until tomorrow. So temporarily we put the check into QB with a placeholder in the reference field. Then tomorrow or the next day, Bill.Com will give us the check number, and we need to turn around and update the billpaymentcheck table with the reference number, but now because of this error, it is not getting updated, so many transactions are showing up in QB without proper reference numbers.

    Plus, if anyone makes changes to something on our web app, those changes are not getting synced over to QB.

    Is this a QB limitation in 2020 or something that OpenSync needs to fix, and if it is OpenSync, when will it get fixed?

    Thank you.

    in reply to: Quickbooks 2020 billpaymentcheck table not updatable? #66074

    cfuller
    Participant

    Is there a way this could get fixed in your software? Our workflow requires that we go through all of the errors and double-check to make sure things are correct or if we need to fix anything, and I’m getting 60+ of these errors a day that I need to deal with.

    in reply to: Update on Userdata? #65164

    cfuller
    Participant

    Then why are you still advertising it as a feature of version 3.0 on your homepage? See https://synergration.com/software/opensync/

    This is false advertising!

    in reply to: Update on Userdata? #65152

    cfuller
    Participant

    This really is unacceptable. I was told in November of 2017 that this functionality was supposed to be working (See https://synergration.com/forums/topic/identifying-new-id-after-syncing/). We’ve been waiting for over a year and a half to get this feature and you continue to advertise it as a feature of your newest version. This is not only extremely disappointing but also false advertising and terrible customer service.

    in reply to: Insert Bill along with Bill Payment #64164

    cfuller
    Participant

    Have you found a solution to this, as I’ve run into this issue as well. Thanks!

    in reply to: WAY TO SYNC NEW VENDOR AND BILL TOGETHER IN SINGLE SYNC #64163

    cfuller
    Participant

    I’ve run into this issue as well, and would love to see a solution if you’ve found one?

    in reply to: Identifying new ID after syncing #63995

    cfuller
    Participant

    Support — PLEASE provide some support on how we can match these more accurately. There must be a simple way to do this.

    Thank you!

    in reply to: TxnID Changing #63994

    cfuller
    Participant

    Synergaration Support — do you have any additional details about how/if/when the TxnID or ListID numbers numbers could be change?

    Thank you

    in reply to: TxnID Changing #63967

    cfuller
    Participant

    That might work for Vendor, but it wouldn’t work well for a bill or a check. For example, I ran into a problem last night where after my web app inserts a bill record, it then tries to match the bill based on vendor and amount, but there were two bills with the same vendoer and amount, so later, when it tried to push in the billpaymentcheck, it failed because it was trying to apply it to the wrong bill, which had already been paid.

    I have been linking things together using the TxnID or the ListID, but if those could potentially change at some point in the future, this is going to cause cascading errors of this sort in the future.

Viewing 15 posts - 1 through 15 (of 23 total)