you must have your company file open in order to use this feature

This topic contains 7 replies, has 2 voices, and was last updated by Yudel Rosales 1 year, 1 month ago.

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February 16, 2018 at 11:20 am #63032

gbronson
Premium Member
I get this message when i try to make an edit to my RefreshReport configurations. If i ignore it and go to the Classes tab, there are no classes listed and i really need them to be listed to make my changes. Quickbooks and the company file are open and i had previously Run some syncs.
Any idea how to fix this. I have to update about 20 configurations and its causing a big delay for me.
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February 17, 2018 at 10:44 am #63050

Yudel Rosales
Keymaster
Can you close QB completely and try to do the same thing please?
Regards,
February 19, 2018 at 12:13 pm #63056

gbronson
Premium Member
I closed QB and it does the same thing.
February 20, 2018 at 3:51 pm #63066

Yudel Rosales
Keymaster
I don’t get why it doesn’t. Can you post your log files please?
February 22, 2018 at 5:03 pm #63084

gbronson
Premium Member
Attached
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February 24, 2018 at 3:50 pm #63090

Yudel Rosales
Keymaster
I didn’t see any problem on those log files. Can you also attached OpenSync log file as well please?
March 7, 2018 at 3:43 pm #63130

gbronson
Premium Member
Sorry for the delay. It is attached. I’m getting ready to run the reports again tomorrow.
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March 13, 2018 at 2:56 pm #63148

Yudel Rosales
Keymaster
Can you attached all the log files please?
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