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Home Forums OpenSync Vendor.name truncated to 11 characters on populate

This topic contains 4 replies, has 4 voices, and was last updated by  Yudel Rosales 9 months, 2 weeks ago.

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  • #63254

    afarabee
    Participant

    OpenSync v3.0.18
    Quickbooks 2018 Enterprise
    Windows 10

    Populating database from company file truncates around 300 of our 2100 vendors’ names to 11 characters.
    Refreshing changes to vendor updates individual vendor names, but they still are missing 1 character at the end. The correct vendor name is in the XML log.

    #63269

    Yudel Rosales
    Keymaster

    That shouldn’t happen. It has enough character assigned. Can you send me the log files please? To do so on the main windows click on Help->Send Diagnostics.
    Best Regards,

    #63274

    Andrew
    Participant

    I figured it out, OpenSync 3.0.18 creates a default SQL database with vendor.name as varchar(31), but quickbooks allows for vendor names longer than 31 characters. Changing the datatype of that column and repopulating the vendor table corrects all the names.

    #63821

    Patricia
    Participant

    Andrew – is it the datatype of the the vendor name that you changed or the size of the field?

    #63833

    Yudel Rosales
    Keymaster

    Hello Patricia

    If you are having the same problem, you can change manually. This issue will be fixed on the next update, but it will only apply for new database. Current databases will have to be fixed manually.

    Sorry for the inconveniences.

    Best Regards,

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