Home Forums OpenSync truncated to 11 characters on populate

This topic contains 6 replies, has 5 voices, and was last updated by  Yudel Rosales 1 year, 1 month ago.

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    OpenSync v3.0.18
    Quickbooks 2018 Enterprise
    Windows 10

    Populating database from company file truncates around 300 of our 2100 vendors’ names to 11 characters.
    Refreshing changes to vendor updates individual vendor names, but they still are missing 1 character at the end. The correct vendor name is in the XML log.


    Yudel Rosales

    That shouldn’t happen. It has enough character assigned. Can you send me the log files please? To do so on the main windows click on Help->Send Diagnostics.
    Best Regards,



    I figured it out, OpenSync 3.0.18 creates a default SQL database with as varchar(31), but quickbooks allows for vendor names longer than 31 characters. Changing the datatype of that column and repopulating the vendor table corrects all the names.



    Andrew – is it the datatype of the the vendor name that you changed or the size of the field?


    Yudel Rosales

    Hello Patricia

    If you are having the same problem, you can change manually. This issue will be fixed on the next update, but it will only apply for new database. Current databases will have to be fixed manually.

    Sorry for the inconveniences.

    Best Regards,


    Premium Member

    I just ran into this problem. We use the ‘alt phone’ field for email addresses’. This field is limited to 21 chars (I think) in our Access DB. I’ve changed it to 100, but it still truncates the information. Do I need to make a new DB, or just re-populate the current DB?

    Also, I have 2 tables that I sync, customers and invoices. If I deselect invoices, will it only re-populate customers, and leave the invoice table in-tact? My goal is to rectify the problem without having to wait for 3 or 4 hours for a re-population of the invoice table.


    Yudel Rosales

    You can change the length of the field in your database then run a full popular for that table. Or create a new and populate it, but this process will be longer. Up to you.

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