Updating customer to a sub-customer (job) TO QuickBooks

[LessPaperCoParticipant]

We have OpenSync connected to a remote MySQL server and we’re trying to get the ability to create customers/update customers working properly.

Specifically trying to get a customer to be a child. On the child we’ve tried setting ParentRef_ListID and ParentRef_FullName both individually and together and every time OpenSync connects to sync them it just overwrites all the data without actually updating the customer to be a child of the parent. Updating other information (ie, email) correctly sends that information over but the parentref will not stick.

Are we setting these fields incorrectly?

[Yudel RosalesKeymaster]

Which version of OpenSync are you using? Are you setting the STATUS field to UPDATE? the running an update task?

[LessPaperCoParticipant]

Most recent version, yes I set the status field to UPDATE and ran the task. It “updates” and I get a new TimeModified but it removes the ParentRef_ListID and ParentRef_FullName and sets the sublevel back to 0 again automatically.

Not a huge deal – just told my client that they can’t do that and, since it isn’t need often, it won’t be too big of a deal for them to do it through QuickBooks.

I also noticed that the UserData field does not work as intended – I saw that other posts said the same thing and nothing has been done to fix it yet which is disheartening and the primary reason I decided to start purchasing this for our clients (one right now, two others over the next couple of months, countless more in the future). Now we have to try and link things in a rigged way but it works until that starts working.

[Yudel RosalesKeymaster]

We are working on it. Sorry for the inconveniences about UserData field.

[LessPaperCoParticipant]

Thank you!

[spestilloParticipant]

Did the issue with the UserData field ever get resolved?

[Yudel RosalesKeymaster]

UserData field is not supported yet by OpenSync. Sorry for the inconveniences.

[spestilloParticipant]

You really should update your website then.

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[HM21Participant]

Did the Update of Customers as “Child” (sub-customers) work? I have the same requirement and am unable to get it working.

[Yudel RosalesKeymaster]

Are you getting any error?

[HM21Participant]

No error, but the ParentRef_ListID and ParentRef_FullName fields are set back to null, also the sublevel is set back to 0 and when I check in QB the customer is not made a sub-customer. However, changes to other fields (for e.g. address phone etc) do get updated which means the update works but for some reason entries in ParentRef_ListID and sublevel fields are just not being processed correctly. Am I missing something?
The goal is to be able to update a customer to make it a sub-customer of another existing customer record. The equivalent of what you would manually do in QB by right-clicking on a customer entry, selecting “Add/Edit Multiple Customer Jobs” and then in column titled “Job OF:” selecting another existing customer, which effectively makes this customer a sub-customer of the one selected.

[HM21Participant]

Any updates regarding this issue?

[LessPaperCoParticipant]

@Saifuddin – This was never fixed since my initial complaint – instead I have just been developing our software to not allow customers to be changed from a sub to not a sub anymore. And I just tell our clients that they have to do this in QB if it’s something that needs to be done.

[HM21Participant]

@LessPaperCo – Thanks for your reply. I was hoping that this would be fixed by now. Will have to work around it then. I would still like to hear from support if they have any plans for fixing this. Seems to me it should be fairly easy to fix in code.

[Yudel RosalesKeymaster]

Unfortunately, we don’t that have the functionality implemented. Sorry for the inconvenience.

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