Update on Userdata?

[cfullerParticipant]

Good Evening,

Is there any update on how/when/if Userdata will work? On your homepage advertising OpenSynce you list a major benefit of Version 3.0 as:

New to 3.0: Database schema now includes a field call UserData which is preserved across update operations

But I have yet to get this to work. I spend hours every week trying to fix syncing issues between our web application and Quickbooks because TxnID numbers change, and I have no reliable way of linking items I push into QuickBooks back to the original items created in the web application. I’m EXTREMELY FRUSTRATED!!

Please help!!

Thanks.

[Yudel RosalesKeymaster]

We will post as soon as we have an estimated time. Sorry for the inconveniences.

[cfullerParticipant]

This really is unacceptable. I was told in November of 2017 that this functionality was supposed to be working (See https://synergration.com/forums/topic/identifying-new-id-after-syncing/). We’ve been waiting for over a year and a half to get this feature and you continue to advertise it as a feature of your newest version. This is not only extremely disappointing but also false advertising and terrible customer service.

[Yudel RosalesKeymaster]

Yes, I was told the same. But it wasn’t supported for the new version. Sorry for the inconveniences.

[cfullerParticipant]

Then why are you still advertising it as a feature of version 3.0 on your homepage? See https://synergration.com/software/opensync/

This is false advertising!

[Yudel RosalesKeymaster]

I thought that was removed already. I will ask for that to be removed. Sorry for the misunderstanding.

[Author]

Posts