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Home Forums OpenSync UoM Syncing Issue

This topic contains 3 replies, has 2 voices, and was last updated by  Yudel Rosales 8 months, 2 weeks ago.

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  • #67245

    it29
    Participant

    We’re on the latest version of QB Enterprise and OpenSync but basically we’re having an issue where the Unit of Measurement doesn’t sync correctly to the database if an order is changed.

    We sometimes erroneously create an order with a UoM of foot and then later on we need to change that UoM to Each instead. OpenSync doesn’t change the UoM when it does its sync. We currently have to close the order and re-enter it with the correct UoM. Is this the right process or is something not properly syncing with OpenSync?

    #67254

    Yudel Rosales
    Keymaster

    Make sure that you have the unit of measurement checked on your company file

    #67256

    it29
    Participant

    We have that option checked and do a refresh and update in OpenSync. Is there another area you might be referring to?

    #67257

    Yudel Rosales
    Keymaster

    is it giving you any error?

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