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This topic contains 9 replies, has 2 voices, and was last updated by  Philip 1 year, 4 months ago.

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  • #65932

    Philip
    Participant

    I have uninstalled, and reinstalled OpenSync 3.0.27 in an attempt to get the automated process running again. OPenSync manual launch of the automated task ‘automate’ will not run unless QuickBooks Enterterprise Solutions 20.0 is running. Nor will a scheduled task executing \OSRun.exe automate. Both give me the same. Error: Could not start QuickBooks.: -214220472. I have read thru this entire forum, and attempted every single solution to this issue offered. I have turned on File > Options > Enable Terminal Server Patches. I have paid for premium technical support, and have not heard anything from this company from the 5 emails I have sent. This was working fine before a colleague updated QuickBooks, and then OpenSync published an update. Would someone from synergration PLEASE contact me to resolve this issue, or I will be forced to request a refund and move on to another solution.

    #65933

    Yudel Rosales
    Keymaster

    The support that you paid is to answer on this forum, not to get email support. I don’t to which email you are sending your email, but definitely not to my email account.

    Are you running another 3er party software simultaneously?

    #65935

    Philip
    Participant

    No, I have an instance of QuickBooks Enterprise 20.0 and OpenSync 3.0.27 to sync to MSSQL 2017 on another instance to refresh down data from QuickBooks into its own database in SQL

    #65936

    Philip
    Participant

    While logged into my application server, it seems fine. Runs every :10m with OpenSync open AND QuickBooks while logged in. I built a Task Scheduler job to run /OSRun.exe automate, but if you logout of the box, everything stops working.

    #65938

    Yudel Rosales
    Keymaster

    I just released OpenSync 3.0.28 which fixed error:  

    Please uninstall the current version and install the new one. Link:  http://download.synergration.com/opensyncv3/opensync3.msi

    #65940

    Philip
    Participant

    20191015.125403 I 168404 RequestProcessor ========= Started Connection =========
    20191015.125403 I 168404 RequestProcessor Request Processor, QBXMLRP2 v30.13
    20191015.125403 I 168404 RequestProcessor Connection opened by app named ‘OpenSync’
    20191015.125403 I 168404 CertVerifier The Authenticode signature validated OK.
    20191015.125406 I 168404 RequestProcessor OS: Microsoft Standard Edition (build 9200), 64-bit
    20191015.125406 I 168404 RequestProcessor Current Process is elevated
    20191015.125406 I 168404 RequestProcessor Current User is in AdminGroup
    20191015.125406 I 168404 RequestProcessor Current Process is ran as Admin
    20191015.125406 I 168404 RequestProcessor Current Process Integrity Level : 3000
    20191015.125413 I 168404 RequestProcessor Previous instance of QB is going down..! Wait and retry to get a new instance.
    20191015.125414 I 168404 RequestProcessor Previous instance of QB is going down..! Wait and retry to get a new instance.
    20191015.125414 I 168404 RequestProcessor Previous instance of QB is going down..! Wait and retry to get a new instance.
    20191015.125415 I 168404 RequestProcessor Previous instance of QB is going down..! Wait and retry to get a new instance.
    20191015.125415 I 168404 RequestProcessor Previous instance of QB is going down..! Wait and retry to get a new instance.
    20191015.125416 E 168404 RequestProcessor Could not find or create an instance of QuickBooks using InstanceFinder
    20191015.125416 I 168404 RequestProcessor Connection closed by app named ‘OpenSync’
    20191015.125416 I 168404 RequestProcessor ========== Ended Connection ==========

    #65942

    Philip
    Participant

    2019-10-15 12:54:03 0 OpenSync:Runner OSRun – automate
    2019-10-15 12:54:03 0 OpenSync:Runner Runner: Start task automate
    2019-10-15 12:54:03 0 WorkTracker Init
    2019-10-15 12:54:03 0 WorkTracker Starting task: Automate
    2019-10-15 12:54:03 0 BackWorker ExecuteBackground Begin
    2019-10-15 12:54:16 -2147220472 BackWorker MakeQbConnection Error: Could not start QuickBooks. Retrying connection
    2019-10-15 12:54:52 -2147220472 BackWorker MakeQbConnection Error: Could not start QuickBooks. Retrying connection
    2019-10-15 12:55:28 -2147220472 BackWorker MakeQbConnection Error: Could not start QuickBooks.
    2019-10-15 12:55:28 -1 WorkTracker Could not start QuickBooks.: -2147220472
    2019-10-15 12:55:28 0 OpenSync:Runner ErrorExit: Could not start QuickBooks.: -2147220472

    #65944

    Yudel Rosales
    Keymaster

    I emailed you. Hope to hear from you soon.

    #65948

    Philip
    Participant

    You have mail.

    #65956

    Philip
    Participant

    Thanks for the help Yudel. For those that experience this issue, ensure that Control Panels > User Account Control Settings is set to Never notify. This will interrupt the terminal service with a dialog ‘Are you sure?’ stupidity built into Windows and will cause the process to fail with no relative diagnostics that point to this particular setting. Ensure that the user authenticated in QuickBooks Integration Applications will not conflict with another user account, as you cannot have both accounts using the QuickBooks application at the same time.

    Thanks again Yudel for some awesome technical support, I am back up and running Task Scheduler using the OSRun.exe application that comes with OpenSync!

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