Home Forums OpenSync ucertbase.dll error

This topic contains 4 replies, has 2 voices, and was last updated by  tim 2 months, 1 week ago.

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    Ever since registering my product, I have received the following error a few times a week. Any help appreciated.

    Faulting application name: OSRun.exe, version:, time stamp: 0x5beb3e82
    Faulting module name: ucrtbase.dll, version: 10.0.14393.2879, time stamp: 0x5c89e95d
    Exception code: 0xc0000409
    Fault offset: 0x000891eb
    Faulting process id: 0x2bd0
    Faulting application start time: 0x01d505b1fe9effbd
    Faulting application path: C:\Program Files (x86)\Synergration\OpenSync\OSRun.exe
    Faulting module path: C:\Windows\System32\ucrtbase.dll
    Report Id: 3caad010-4772-4842-a9e7-88e19d297065
    Faulting package full name:
    Faulting package-relative application ID:


    Yudel Rosales

    Are you running OpenSync 3.0.25? Have you tried uninstalling and re-installing it?



    Yes, I am running the latest release. I did try uninstalling and reinstalling but this did not remedy the situation.
    Is there a more complete un-instillation … hidden directories.. user data.. that I should try?
    Or, what is my next step.



    Yudel Rosales

    You have a directory issue. You have to look for that on regedit or try to install it on another computer.



    Could you please elaborate? What do you mean by “directory issue”? Again, this is not an all the time error… it only happens once and a while. Just trying to understand.

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