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This topic contains 4 replies, has 2 voices, and was last updated by  tim 2 months, 1 week ago.

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  • #65282

    tim
    Participant

    Hello,
    Ever since registering my product, I have received the following error a few times a week. Any help appreciated.

    Faulting application name: OSRun.exe, version: 3.0.0.2, time stamp: 0x5beb3e82
    Faulting module name: ucrtbase.dll, version: 10.0.14393.2879, time stamp: 0x5c89e95d
    Exception code: 0xc0000409
    Fault offset: 0x000891eb
    Faulting process id: 0x2bd0
    Faulting application start time: 0x01d505b1fe9effbd
    Faulting application path: C:\Program Files (x86)\Synergration\OpenSync\OSRun.exe
    Faulting module path: C:\Windows\System32\ucrtbase.dll
    Report Id: 3caad010-4772-4842-a9e7-88e19d297065
    Faulting package full name:
    Faulting package-relative application ID:

    #65299

    Yudel Rosales
    Keymaster

    Are you running OpenSync 3.0.25? Have you tried uninstalling and re-installing it?

    #65307

    tim
    Participant

    Yes, I am running the latest release. I did try uninstalling and reinstalling but this did not remedy the situation.
    Is there a more complete un-instillation … hidden directories.. user data.. that I should try?
    Or, what is my next step.

    Tim

    #65309

    Yudel Rosales
    Keymaster

    You have a directory issue. You have to look for that on regedit or try to install it on another computer.

    #65312

    tim
    Participant

    Could you please elaborate? What do you mean by “directory issue”? Again, this is not an all the time error… it only happens once and a while. Just trying to understand.

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