This version of QuickBooks is not supported.

[gcsitParticipant]

Recently upgraded to QuickBooks Enterprise 2021. Version shows 21 R1P.
Have OpenSync 3.0.28 installed Oct 2019.

All jobs failing with message “This version of QuickBooks is not supported.”

[ChristopherParticipant]

I am having the same issue. Recently upgraded to Quickbooks Enterprise 2021 and updated to OpenSync 3.0.28. Jobs are failing with message “This version of Quickbooks is not supported.”

Please advise.

[Yudel RosalesKeymaster]

Here is the link for the version that supports QB 2021. Please uninstall the current version and install the new version.
Link: http://download.synergration.com/opensyncv3/opensync3.msi

Regards,

[ChristopherParticipant]

Thank you Yudel. However, this installer package is not working on any of my workstations.

[gcsitParticipant]

Christopher: Did you remove current version first?

Sorry had to ask I’m requesting a maintenance window and having to kick a bunch of folks off QuickBooks and don’t want to do it unless I know it is working.

[ChristopherParticipant]

Hello. Yes, I did uninstall the previous version first.

[gcsitParticipant]

Different experience for me.
1. Removed existing OpenSync
2. Reinstalled using above link (Installer ran fine, Windows Server 2016 Standard)
3. Chose a company file, opened it in single user mode as admin
4. Launched a job, application trust popped up, did all that, trusted the app, run always, this user, etc…
5. Had two trusted OpenSyncs, removed both, repeated step 4
6. OpenSync still reporting “This version of QuickBooks is not supported”

Please advise/assist.

[ChristopherParticipant]

Ok, I ran the installer in compatibility mode with the following results:

1. Removed existing OpenSync
2. Reinstalled using the link above (Windows 10)
3. Opened company file in QB, single user mode as admin
4. Removed OpenSync integration
5. Launched a job, added as trusted application
6. OpenSync reported: ‘This version of QuickBooks is not supported”

[gcsitParticipant]

Well we are in the same boat. To confirm, the version installed shows 3.0.29.

[ChristopherParticipant]

Yes, we are. Version showing installed as 3.0.29

[jkieburtzParticipant]

Yudel, you’re killing me here! The website shows OpenSync 3 supporting 2021 and below. With that I upgraded all my machines to Enterprise 2021. As others report, it fails (not supported). I uninstalled 3.0.28 (the version that I’ve been waiting on you to fix the scheduler problem) and installed 3.0.29 from your link but it still fails. This needs to be a priority please. As you well know, QuickBooks makes it virtually impossible to downgrade so we are all sitting here STUCK!

[Yudel RosalesKeymaster]

I don’t own any license of QB 2021 to test it on my side. So, I did change the product number in order to work. Can you post a screenshot of the error, please?

[ChristopherParticipant]

Hi Yudel. Attached is a screenshot of the error for you.

Attachments:

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[Yudel RosalesKeymaster]

Can you do these steps for me please and tell me the product number?
Open QuickBooks Desktop.
Press the F2 key.
Look for your product number in the Product Information window

[ChristopherParticipant]

Hi Yudel. I will reply to you privately with the product number.

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