Scheduled Sync Process is not running

[michael4Participant]

When hitting the start buton for the scheduled service nothing happens.

I upgraded from version 3.0.17 to 3.0.19. I have rebooted the computer and restarted opensync and quickbook numberous times.

In the Opensync logs: Source: OSMonitor, Descriptoin: Loading

Please help.

[Yudel RosalesStaff]

Can you send me your log files please?

[michael4Participant]

Here are the old logs and a set of new logs with three attemps to start the sync schedule.

Attachments:

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[Yudel RosalesStaff]

Can you send me the log files through OpenSync please? Go to Help->Send Diagnostics.
Thanks

[michael4Participant]

Sent.

[Yudel RosalesStaff]

Hello Michael. I already revised your log files and I didn’t see any error. Did you try re-starting your computer?
Regards,

[michael4Participant]

Did you read the first post?

[michael4Participant]

Since it has been almost 4 weeks, I am assuming this is going nowhere. I am unable to use my paid phone support, I am unable to get a refund from my unsued paid phone support, thanks for you help.

[Yudel RosalesStaff]

I did now. Did you try re-installing OpenSync? It should be a hardware compatibility then. I don’t see error in your log files, it doesn’t throw any error. It is odd.

[michael4Participant]

I have done everything that you have suggested, any other ideas?

[Yudel RosalesStaff]

Really sorry for the delay on the refund. It will be issued as soon as possible. That issue it has to be something in your computer that is preventing it to open. Do you have another computer to test it?

[Author]

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