OpenSync

Home Forums OpenSync Quickbooks opens when Syncing

This topic contains 1 reply, has 2 voices, and was last updated by  Yudel Rosales 3 years ago.

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  • #62900

    pspencer
    Participant

    Just upgraded from 2.XX to latest 2.84 and QB 13 to 17. We re-added the data files and recreated the tasks, now when they run QB opens up on that Server and doesn’t close. Previously the instances were all generated in the background and ended gracefully. Now QB will open and windows will be opened in QB, when the sync is complete nothing closes and QB can’t be closed manually. Trying to close it states “A Program is still open using QB(OpenSync)”. Is something not configured correctly?

    Also, we have different Administrator accounts on the same server. The other Admin account is still showing the old QB files and tasks, is OpenSync user profile dependent?

    #63045

    Yudel Rosales
    Keymaster

    OpenSync v3 will store the configuration file per user profile. If OpenSync is on a terminal server and it has the terminal server patches checked, QB will be opened, but it will be closed at the end as well. Staying opened that will be the issue that we will have to look into. Can you send your log files please? To do this on the OpenSync’s main windows go to Help-Send Diagnostics please.
    Regards,

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