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[adamsPremium Member]

I periodically get this error when running OpenSync. The problem goes away after I log in to QuickBooks on the machine running OpenSync. This makes it impossible to use the OpenSync scheduler reliably. Our QuickBooks license is not expired.

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[Yudel RosalesStaff]

Which version of OpenSync and QuickBooks are you using? Can you sen the log file right after that error occurs.
Sorry for inconveniences

[adamsPremium Member]

OpenSync 3.0.25
QuickBooks Enterprise 2016 – Professional Services

[Yudel RosalesStaff]

Can you send the log files as soon as that windows pops up please?

[adamsPremium Member]

It just happened again.

Here are the last lines of the log files (OpenSync.Log and qbsdklog.txt)

2018-11-26 13:35:44 0 OpenSync:Runner Complete 2018-11-26 14:52:15 0 OSMonitor Loading 2018-11-26 14:55:13 0 OSMonitor Loading 2018-11-27 14:32:31 0 OSMonitor Loading 2018-11-27 14:32:31 0 OpenSync:Runner OSRun - RefreshForExpenseUpdate 2018-11-27 14:32:31 0 OpenSync:Runner Runner: Start task RefreshForExpenseUpdate 2018-11-27 14:32:31 0 WorkTracker Init 2018-11-27 14:32:31 0 WorkTracker Starting task: RefreshForExpenseUpdate 2018-11-27 14:32:31 0 BackWorker ExecuteBackground Begin 2018-11-27 14:32:59 -2147220441 BackWorker MakeQbConnection Error: The QuickBooks application needs to be registered. Retrying connection

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2018-11-26 13:35:44    0    OpenSync:Runner    Complete 2018-11-26 14:52:15    0    OSMonitor    Loading 2018-11-26 14:55:13    0    OSMonitor    Loading 2018-11-27 14:32:31    0    OSMonitor    Loading 2018-11-27 14:32:31    0    OpenSync:Runner    OSRun - RefreshForExpenseUpdate 2018-11-27 14:32:31    0    OpenSync:Runner    Runner: Start task RefreshForExpenseUpdate 2018-11-27 14:32:31    0    WorkTracker    Init 2018-11-27 14:32:31    0    WorkTracker    Starting task: RefreshForExpenseUpdate 2018-11-27 14:32:31    0    BackWorker    ExecuteBackground Begin 2018-11-27 14:32:59    -2147220441    BackWorker    MakeQbConnection Error: The QuickBooks application needs to be registered. Retrying connection

20181127.143259 I 4752 RequestProcessor ========== Ended Connection ========== 20181127.143332 I 4752 RequestProcessor ========= Started Connection ========= 20181127.143332 I 4752 RequestProcessor Request Processor, QBXMLRP2 v13.0 20181127.143332 I 4752 RequestProcessor Connection opened by app named 'OpenSync' 20181127.143332 I 4752 CertVerifier The Authenticode signature validated OK. 20181127.143335 I 4752 RequestProcessor OS: Microsoft Standard Edition (build 9200), 64-bit 20181127.143335 I 4752 RequestProcessor Current User is in AdminGroup 20181127.143335 I 4752 RequestProcessor Current Process Integrity Level : 2000 20181127.143336 I 4752 RequestProcessor Getting the IUnknown COM instance of QB 20181127.143336 I 4752 RequestProcessor Opening the file in the DoNotCare mode.

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20181127.143259    I    4752    RequestProcessor    ========== Ended Connection ==========   20181127.143332    I    4752    RequestProcessor    ========= Started Connection ========= 20181127.143332    I    4752    RequestProcessor    Request Processor, QBXMLRP2 v13.0 20181127.143332    I    4752    RequestProcessor    Connection opened by app named 'OpenSync' 20181127.143332    I    4752    CertVerifier    The Authenticode signature validated OK. 20181127.143335    I    4752    RequestProcessor    OS: Microsoft Standard Edition (build 9200), 64-bit 20181127.143335    I    4752    RequestProcessor    Current User is in AdminGroup 20181127.143335    I    4752    RequestProcessor    Current Process Integrity Level : 2000 20181127.143336    I    4752    RequestProcessor    Getting the IUnknown COM instance of QB 20181127.143336    I    4752    RequestProcessor    Opening the file in the DoNotCare mode.

I logged in directly to QuickBooks using my own account and got the “Feature in use” message (see screen shot).

Adam

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[KFish01Participant]

I am also having the same issue. Checking the recent logs it has occurred for me on 11/14, 11/29 and now today, 12/6. I have other third party apps access QuickBooks but do not have this issue with them.

I am on OpenSync v3.0.25 and QuickBooks Enterprise 19. My logs look just like adams above.

And before you suggest it I have already uninstalled and reinstalled OpenSync. I have also gone through the windows firewall config for QBs as suggested in this article: https://community.intuit.com/articles/1763105-configure-firewall-and-internet-security-settings-for-quickbooks-desktop#ports. None of these have fixed the problem.

The only way so far to stop this is once this occurs I have to open QuickBooks manually and run my task.

[Author]

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