QLM License Wizard popup

[BobParticipant]

Hello,
OpenSync has been working fine for a good while & today out of the blue I’m receiving the pop up that “No license key was found on your system.” I don’t have the original key – we bought v2 & it was recommended we use v3 so the normal activation process wasn’t followed.

I believe these are perpetual licenses – Is that still the case?
Please help.
Thanks

[BobParticipant]

Hello, is there anybody out there? 🙂

[Yudel RosalesKeymaster]

Hello
You bought OpenSYnc v2 license and that is a lifetime license. But OpenSync v3 is the new version and it is not included in the OpenSync v2 license. For a current customer, OpenSync v3 will cost $299.00 per license. Sorry for the inconveniences.

[BobParticipant]

Hi Yudel,

Thanks for your reply. We bought V2 July 31, 2017 for $499 and a V2 key was never emailed to us. The same day Ryan in sales said: “you’ll want to install v3 from the get-go…I’ll get you a v3 unlock code” (Please see attachment). We never used V2 and have been using V3 since the purchase date, ie., for the last two years.

The price of V3 is also $499 so I’m not understanding why we would have to buy an upgrade for a product we’ve been using for two years from a product that we never used. I didn’t find on the website that V3 is subscription license.

Thanks,
Bob

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[BobParticipant]

Hello, I would like some clarification please. I sent an email last week to Sales as well and have not received any response. Your help is kindly appreciated.
Thank you
Bob

[Yudel RosalesKeymaster]

I already emailed you. Sorry for the inconveniences.

[Author]

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