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This topic contains 3 replies, has 3 voices, and was last updated by  Yudel Rosales 2 months, 1 week ago.

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  • #65807

    ahamukwaya
    Participant

    Good Day
    We recently upgraded our QuickBooks software to 2019 and it is not compatible with our licensed OpenSync V2 version.The release notes for V3 indicate that its compatible but requires a license.
    So what is the upgrade price and how can we initiate this upgrade to work? Transactions are stuck.

    #65811

    Yudel Rosales
    Keymaster

    That is correct. OpenSync v2 doesn’t support QB 2019. You will have to upgrade. It is $299.00 us dollar for the current customers. Log in in our web page with the same email address that you purchased OpenSync V2 and the system will sort the price out for you.

    #65817

    Aaron
    Participant

    We upgraded to v3 and purchased the license. Now we are stuck with two things:
    1. All the tasks that we created in v2 disappeared. Can we not get them back to save us time?
    2. The process of creating a new task gets stuck at the stage of selecting a report type, for example, refreshing a report of the trial balance. It keeps loading.

    Kindly assist speedily as we are behind time to process transactions for our client.

    Thank you for your assistance.

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    #65820

    Yudel Rosales
    Keymaster

    OpenSync v3 should have to pick up old tasks from OpenSync v2. If it doesn’t, you can load them manually: Help->Import Configuration File. OpenSync v3 doesn’t support memorize reports. I will recommend recreating task for reports since some of the parameters changed.

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