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This topic contains 4 replies, has 2 voices, and was last updated by  Yudel Rosales 1 year ago.

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  • February 14, 2020 at 9:40 am #66792

    Don Hans
    Participant

    I have a customer is in Pendleton OR who’s facility was totally flooded out last week . To recover, the company restored the server OpenSync is running on to a VMware server in their corporate headquarters.

    After the restore, OpenSync is appearing as unlicensed, and is displaying a serial number of 2116000557.

    Need an unlock code for the product.

    Thanks.

    February 14, 2020 at 9:55 am #66793

    Don Hans
    Participant

    Just FYI – this is urgent. I already emailed several times about this, and this customer has been down for a week already. The software wont run and claims the eval period has expired.

    February 15, 2020 at 11:27 am #66795

    Yudel Rosales
    Keymaster

    Can you provide your order number, please?

    February 15, 2020 at 11:34 am #66796

    Don Hans
    Participant

    Order: #16213. I also sent several emails about this and included the original order.

    thanks

    February 25, 2020 at 9:29 pm #66847

    Yudel Rosales
    Keymaster

    I emailed a new license key to the email that was used to buy OpenSync v2

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