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This topic contains 7 replies, has 2 voices, and was last updated by  dnguyen 1 year, 4 months ago.

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  • #62510

    dnguyen
    Participant

    Hello!

    Right now I have opensync refresh quickbooks every 10min but sometimes I’ll get an error log in event viewer that says, “SDKCompanyFileOpenEventHandler::OnNotify : SR Cleanup failed for admin user”. It happens frequently. Does anyone know what causes this?

    Also, is there a way to create a time frame for when opensync pauses? I’d like it to run during the day but then pause at night. How can I set this up?

    Thanks!

    #62514

    Yudel Rosales
    Keymaster

    If you want that OpenSync runs only day time; you want to use windows task scheduler with “OSRun.exe”, you don’t have to create a schedule task. Just create a regular task and open windows task scheduler (Watch this video: https://www.youtube.com/watch?v=8986eNlXjos to learn how it works, In the argument you can put the task name). This will do it. I hope this solves your situation.

    Best Regards,

    #62515

    Yudel Rosales
    Keymaster

    For the error that you are getting do rebuild/verify on your company file please.

    #62519

    dnguyen
    Participant

    Thank you for the response.

    For task scheduler, I noticed that there’s a “Repeat task” option. If there a way to just have OpenSync run continuously for the set duration?

    As for the error, I’ve done a rebuild and a verify before but I still receive the error.

    #62522

    Yudel Rosales
    Keymaster

    Can you check on QuickBooks this for me please? Go to Edit->Preferences, on the left side of the windows click on “Integrated Applications” then select “Company Preferences” tab and make sure that “Don’t allow any applications to access this company file” check-button is unchecked. See attached for references.

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    #62529

    dnguyen
    Participant

    Yes, I have it unchecked already.

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    #62544

    Yudel Rosales
    Keymaster

    Does the user that you are using to connect to OpenSync has admin privilege and it is only used by OpenSync?

    #62549

    dnguyen
    Participant

    Yes, that is correct.

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