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Home Forums OpenSync OpenSync needs to "Give Up" on records

This topic contains 4 replies, has 2 voices, and was last updated by  Yudel Rosales 1 year, 2 months ago.

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  • #62917

    pspencer
    Participant

    Hey all, just migrated to QB 2017(latest patches) and OS 2.0.84. We did this for many reasons, but primarily to try and eliminate errors in the OS logs. Hitting “Clear Errors” simply make them repopulate.

    They’re basically a few types over and over again.

    “Name specified already exists on file”
    “Address Address lines cannot exceed 41 characters.”
    “Name cannot exceed 31 characters”
    “List entry not found”
    “The invoice you have selected to apply a payment to has already been fully paid on.”

    Most of these refer to older records, the previous workaround was to just populate QB Manually if something failed. Is there any way to make QB give up on these?

    We do see the “Status” column in the QB Database, some say add, some are blank. If we change the blank to ADD will OS give up on that record and consider it consolidated?

    #62918

    Yudel Rosales
    Keymaster

    Have you tried updating your company file?

    #62920

    pspencer
    Participant

    The QB files are updated to 2017.

    #62921

    pspencer
    Participant

    Have you tried updating your company file?

    The QB files are updated to 2017.

    #63046

    Yudel Rosales
    Keymaster

    Did you run a full populate again to your database?

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