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This topic contains 10 replies, has 2 voices, and was last updated by  Yudel Rosales 2 months, 2 weeks ago.

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  • #65445

    rsteele
    Participant

    We have an issue where Open Sync opens QuickBooks but there is an error when opening it. “-2147221504 OpenSync:Poller Timeout connecting to QuickBooks, killing QBW32.EXE” . Usually a message box will pop up asking if we want to send information on the crash. The service stops here and will not continue on until someone manually goes into the machine Open Sync is running on and closes the window then stops and restarts the service. If there is no pop up, someone still has to go into stop and restart the service. Is this able to be remedied?

    #65466

    Yudel Rosales
    Keymaster

    Which version of OpenSync and QuickBooks are you using? Can you share your log files, please?

    #65471

    rsteele
    Participant

    I am using version 3.0.25 of Open Sync.
    I am using QuickBooks Enterprise Solutions 17.0

    Attached are two log files.

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    #65473

    rsteele
    Participant

    Here is the second log file since I wasn’t allowed to attach a .log file.

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    #65475

    Yudel Rosales
    Keymaster

    To send the log files, you can go on the main windows of OpenSync to Help-Send Diagnostics.

    #65476

    rsteele
    Participant

    I just changed it to a .txt file instead.

    #65477

    Yudel Rosales
    Keymaster

    That file doesn’t say much. Can you do “Help-Send Diagnostics”, please?

    #65478

    Yudel Rosales
    Keymaster

    I don’t see any error on the log files. Can you uninstall OpenSync and re-install it, please? Maybe any field got corrupted.

    #65479

    rsteele
    Participant

    The errors were on older log files, from the 17th.

    #65587

    rsteele
    Participant

    Any updates?

    #65635

    Yudel Rosales
    Keymaster

    Do you have another application connecting to QuickBooks on the background as well? Because that is what it looks like.

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