OpenSync

Home Forums OpenSync No license key was found

This topic contains 6 replies, has 4 voices, and was last updated by  rkravetz 6 months, 2 weeks ago.

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  • #68514

    johnson
    Participant

    Hi Synergration Support:

    This is AHA Soft engineer, Johnson.

    User order OpenSync SW about 2018/10/17.

    User’s information:
    Company name: GCC Computer, Taiwan
    Username: John.chen
    Invoice Number: 64360
    User’s mail: mis@gcc.com.tw
    Product Description & Version: OpenSync 3.0.31
    License Key last 9 code: KHC64GJE9

    Problem Description/User’s request:

    User suddenly saw the OpenSync APP show “No license key was found on your system.Click Next> to enter a license key.”
    If user clicked cancel, and the APP would be off.

    Screen shot please refer the private attach file.

    And I release client’s license in below link, it showed ”
    The activation key “XXXXXXXXXXXXXXXXXXX-KHC64GJE9 was not found on the license server.”
    https://quicklicensemanager.com/synergration/qlmasplicensesite/qlmreleaselicense.aspx

    User request Synergration support to activate his key or provide fix solutions asap !

    Thank you very much.

    Attachments:
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    #68518

    johnson
    Participant

    Hi Synergration Support:

    User reported this case to me on 9/22.
    This case have been no update over a week !!

    Could support provide some feedback to me ?
    Thank you very much.

    #68519

    johnson
    Participant

    Hi Opensync Support:

    User is unhappy & already complained that this case have been no update for a week !

    And user’s Opensync product could not use now !!
    Service is impact !!

    Need Opensync Support provide feedback & fix solutions right now, otherwise user might never order any product of Synergration/ Opensync anymore !!

    Really appreciate for your reply.

    #68527

    johnson
    Participant

    Hi Opensync Support:

    A Sales Engineer:Ryan write a mail last night and provide new code(last 5 latters:I6P2K), user applied it successfully this afternoon.

    Appreciate for Ryan’s handling & resolution sincerely.

    #68532

    ted.olson
    Participant

    How do I get in touch with Ryan? What is his email address?

    #68592

    yudelrosales
    Participant

    Hello everyone. Do not call 813-727-9476 for OpenSync support. That is not a Synergration phone number. They haven’t updated the contact page.
    Regards,
    Yudel Rosales

    #68752

    rkravetz
    Participant

    Seems like everyone has the same issue.

    All of a sudden I can’t use the software that I paid for.

    I will be trying out a diff software…can’t go any longer without the software.

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