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This topic contains 14 replies, has 2 voices, and was last updated by  Yudel Rosales 9 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #67174

    sal
    Participant

    Hi,

    We’re recently facing an issue with item sync. Every time we refresh from Quickbooks it sync deletes everything from the table and resyncs everything all over again. please advise.

    #67178

    Yudel Rosales
    Keymaster

    Did you pick Refresh from QuickBooks when you created the task? or populate from QuickBooks?

    #67180

    sal
    Participant

    I chose Refresh option. It keeps wiping out the data and starting the full sync all over again.

    #67181

    Yudel Rosales
    Keymaster

    Which version are you using?

    #67182

    sal
    Participant

    Quickbooks Enterprise 2020.

    Open Sync Version: 3.0.28

    #67183

    Yudel Rosales
    Keymaster

    Can you send me the log files through OpenSync after the task runs, please?

    #67184

    sal
    Participant
    This reply has been marked as private.
    #67192

    Yudel Rosales
    Keymaster

    Can you do it through OpenSync, please? Help->Send Log files

    #67198

    sal
    Participant

    Log files have been sent again with your method.

    #67206

    sal
    Participant
    This reply has been marked as private.
    #67209

    Yudel Rosales
    Keymaster

    yes, you have to remove the primary key from the database on itemnoninventory and all the item tables that you will need to populate

    #67210

    sal
    Participant
    This reply has been marked as private.
    #67215

    Yudel Rosales
    Keymaster

    Perfect. Let me know

    #67216

    sal
    Participant

    Thank you just checked and it completed fine now. I had deleted all the items and inventory-related tables.

    #67218

    Yudel Rosales
    Keymaster

    great. thanks for letting me know.

Viewing 15 posts - 1 through 15 (of 15 total)

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