We use the software to input tracking numbers into a customers invoice. It has been working. But, we noticed that at least for the last two days (Friday and Monday) – our invoices did not update, yet the UPDATE in STATUS is gone. I didn’t know about this, so I didn’t check Trace Updates. What else can I look for? The UPDATE operation shows ‘COMPLETED’ without any errors; yet data is not transferring.
Not sure if this is somehow related to my other post about the customer table not populating; but I don’t think it is. Some of the customers who’s invoices did not update, are populated in the table, and some are not.
You need to set the STATUS column to UPDATE. Check the Update Trace. Then run the task. That way will know what is going on.
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