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Home Forums OpenSync Invoices marked as UPDATE are not updating Quickbooks with information

This topic contains 1 reply, has 2 voices, and was last updated by  Yudel Rosales 2 months, 2 weeks ago.

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  • #65269

    wesrick
    Premium Member

    We use the software to input tracking numbers into a customers invoice. It has been working. But, we noticed that at least for the last two days (Friday and Monday) – our invoices did not update, yet the UPDATE in STATUS is gone. I didn’t know about this, so I didn’t check Trace Updates. What else can I look for? The UPDATE operation shows ‘COMPLETED’ without any errors; yet data is not transferring.

    Not sure if this is somehow related to my other post about the customer table not populating; but I don’t think it is. Some of the customers who’s invoices did not update, are populated in the table, and some are not.

    #65277

    Yudel Rosales
    Keymaster

    You need to set the STATUS column to UPDATE. Check the Update Trace. Then run the task. That way will know what is going on.

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