Failed: Could not start QuickBooks.: -2147220472

[PatriciaParticipant]

Hello,

On Friday I updated QB Enterprise from 2019 to 2020. I am running OpenSync 3.0.29.
I deleted the OpenSync integrated app in Quickbooks, deleted my task and deleted my Company File.
I created a new Company file SUCCESSFULLY. I was able to see the certificate come up and completed as usual. I recreated my task – a RefreshUpdate of about 10 tables.

When I manually run my task the UI (OS Log) returns the error: Failed: Could not start QuickBooks.: -2147220472
In the QB log I see two errors from the RequestProcessor:
Could not open the provided QuickBooks data file.
Could not find or create an instance of QuickBooks using InstanceFinder hr = 80040403

I find this odd since OpenSync easily found the open company file when I created the new Company File.

I have also seen this error in the QB log:
The provided data file C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Brilleneyes.QBW was modified by QuickBooks version -1 and it is not supported by SDK.

I have attached the QB log.

So, I am stuck until I hear from you.

[PatriciaParticipant]

I am dead in the water until someone addresses my question.
Thanks

[Yudel RosalesKeymaster]

Make sure that OpenSync is running at the same level on windows that QuickBooks is. I recommend that both run as admin.

[PatriciaParticipant]

I have ensured that both are running as Admin.

So, when I create the Quickbooks connection I get the handshake, and I can see I am pointing at QB in the correct location, but when I do a manual run, I cannot connect. What else to look at?
I must say, I am relieved you are around, Yudel!

[PatriciaParticipant]

A question: when connecting to do a manual task, does a space in a folder name matter? We now have QB installed in Intuit\Quickbooks\Company File\****.qbw
The file name is long:
C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Brilleneyes.QBW

Just another straw to grab…

[PatriciaParticipant]

Hello again, Yudel,

Going back to your comment: Make sure that OpenSync is running at the same level on windows that QuickBooks is.

I do not have a Windows user called OpenSync. We have never done that. We only have one user on the machine – that user is an Admin. The machine is always logged in as this Admin user.

[PatriciaParticipant]

I have double checked. The user that OpenSync connects as is ‘OpenSync’ and this user has FullAccess to Quickbooks.
This is how we have run for the last 6 years with no problems…

[PatriciaParticipant]

I have figured out how to run Opensync as Administrator – it was always set that way. No effect on the issue at hand.

[PatriciaParticipant]

We installed a trial version of OpenSync on a client machine and it connects to our Company File. We notice differences in the log. In the trial version the integrity level was 2000 (it connected) and in the server/licensed version the integrity was 3000. The trial version worked when we did NOT run OS as Administrator: did NOT work if we did run OS as Administrator. See attached images.

Attachments:

You must be logged in to view attached files.

[PatriciaParticipant]

After stopping our Server version from running OpenSync as Administrator, the QB log shows Integrity Level 2000, but still cannot connect:

Attachments:

You must be logged in to view attached files.

[PatriciaParticipant]

Can someone provide a little insight into this issue, please?

[PatriciaParticipant]

Hello. I am at it again. My customer must run important reports today.
Recap:
Opensync still will not open Quickbooks to run a task. I get the handshake when I create the company file and I complete the Certificate, but when I run a task, I get the Could not Open Quickbooks file (see above)
I installed opensync on a client machine with a Trial Version and I could connect from the client machine and run a task.

Thanks – I am up a few hours early to address this issue…
Pat

[PatriciaParticipant]

I am trying again – in the QB log I see this message:
The provided data file C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Brilleneyes.QBW was modified by QuickBooks version -1 and it is not supported by SDK.

Please help.

[Yudel RosalesKeymaster]

Was OpenSync working on that computer before? If so how long
Did you try to uninstall and install OpenSync? I will recommend it
I meant OpenSync as software running at the same level of windows security that QuickBooks is running.

[PatriciaParticipant]

OpenSync has been running on the machine for several YEARS.
I updated Quickbooks from 2019 to 2021 on Dec 18. We moved the company file to a new location on the disk – this was Intuit’s idea because client machines were struggling to connect.
After the upgrade, I deleted the Integrated App in QB, reinstalled Opensync,abd ran it as Administrator. I created a new db and Company file. When creating the Company file in OpenSync, I got the handshake with Quickbooks and the Integrated App was certified.
When I tried to run a task, I got the message that ‘Failed: Could not start QuickBooks.: -2147220472’

In the QB log I see this strange message: (WHAT DOES THIS MEAN?)
The provided data file C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Brilleneyes.QBW was modified by QuickBooks version -1 and it is not supported by SDK.

Thanks,
Pat

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