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This topic contains 5 replies, has 2 voices, and was last updated by  Yudel Rosales 8 months, 3 weeks ago.

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  • #64407

    smarsh@virusys.com
    Participant

    I’ve set my email address in File-Options-Mail Configuration (xxxx@virusys.com).

    There are three boxes below the input field for yahoo, hotmail and gmail – do I have to use those domains?

    I am not receiving the notification via email as I should be.

    Where is the email sent from? Can I specify my own server? How do I troubleshoot this?

    #64409

    Yudel Rosales
    Keymaster

    You can put any email address. Those are the most popular domains, that is why they are there. Try to send me your log files and that way we will know if you are having any issue with the email notification on your end. On the main windows go to Help-Send diagnostics.

    #64410

    smarsh@virusys.com
    Participant

    This is the error I got:

    Email error

    What server is it trying to use? Is the authentication info built into the program?

    Attachments:
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    #64415

    Yudel Rosales
    Keymaster

    I released a new version. Please uninstall current one and install new one. You should be good to go.

    #64420

    smarsh@virusys.com
    Participant

    Confirmed. It works now.
    Thank you.

    #64421

    Yudel Rosales
    Keymaster

    Glad to hear that.

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