I’m creating my customer and estimate in MySQL and then running OpenSync to update QB with the relevant information. My update fails and gives me the following error message: List entry not found: [Customer Info].
I think my estimate and customer are out of sync somehow, any help would be appreciated, thanks.
Which version of OpenSync are you running?
Also, Can you post your log files right after running the task please?
WorkTracker – Init
WorkTracker – Starting task: sync
BackWorker – ExecuteBackground Begin
BackWorker – MakeQbConnection Opened
BackWorker – FullSynch
BackWorker – Update table Customer
BackWorker – Update table Estimate
BackWorker – Update table Sales Order
BackWorker – OpenSync does not support updating this table: Entity
BackWorker – Refresh table Customer
BackWorker – Refresh table Estimate
BackWorker – Refresh table Sales Order
WorkTracker – Update detected 39 errors. Check error table for details
BackWorker – CloseQbConnection: Close Connection
BackWorker – ExecuteBackground Complete
OpenSync:Runner – ErrorExit: Update detected 39 errors. Check error table for details.
Note: The errors in the error table look like the ones I mentioned in my original post
Can you post your log files right after running the task please?
If you are trying to add the customer and estimate at the same time then you need to specify the CustomerRef_FullName in the estimate table and not the CustomerRef_ListID as that will change once the customer is added to QB. If the customer already exists in QB then make sure either the CustomerRef_ListID or CustomerRef_FullName match what is in the customer table.
This is good to know….CustomerRef_FullName would be the same as “FullName”?
yes, it is
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