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This topic contains 13 replies, has 3 voices, and was last updated by  Patricia 1 year, 7 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #27530

    michael4
    Participant

    When I sync the Customer, Entity, and Estimate table the following occurs.

    Some of the custom fields loose their value for the items. In other words when I sync the item information i.e. CustomFields 1-15, I can see all the information in the database. Then when I do a sync with only the Customer, Entity, and Estimate tables I loose values in CustomField3.

    Running latest version 3.0.15

    #27589

    michael4
    Participant

    Any direction on this?

    #27614

    michael4
    Participant

    Updated to the latest version and I am still having the issue.

    When I do a sync with only the Customer, Entity, and Estimate tables I loose some values in CustomField3 in the Items table.

    #27645

    Yudel Rosales
    Keymaster

    If you add or remove any custom field, you will have to run a populate first then you will be able to do the sync.

    #27921

    michael4
    Participant

    We are not adding or removing any custom fields. We are using the data in the custom fields for each item, but when we sync the estimates table we loose some values in the custom fields for the inventory items.

    #62321

    Yudel Rosales
    Keymaster

    When you sync estimates table you will have to sync inventory items too because estimates will modify inventory sites tables. It won’t be a match with the rest of the inventory tables. My recommendation is to sync estimates and inventory tables. Let me know if this fixes the problem please.

    Best Regards,

    #62341

    michael4
    Participant

    This is also happening when we sync the Sales Order table as well. The information syncs into quickbooks just fine.

    The problem is after we sync a few times we loose values in the CustomFields for some of the inventory items. Our application breaks if we have no values in the CustomField table.

    The Customfields do not change and are used only for reference.

    #62343

    Yudel Rosales
    Keymaster

    I think is happening because you try to sync the tables separately. Can you create a task that sync all the tables please? To see if still happens.

    #62724

    michael4
    Participant

    We have paid for phone support and almost three months and no support.

    Is there anyone we can talk to about fixing these bugs so we can use the software?

    #62726

    Yudel Rosales
    Keymaster

    Sorry for the inconveniences. I will get Tom to call you.

    #62748

    michael4
    Participant

    Still no response….

    #62888

    michael4
    Participant

    Still no response.

    Can I get a refund on the paid phone support?

    #63043

    Yudel Rosales
    Keymaster

    Sorry about that. Did you get your refund already?
    Regards,

    #65107

    Patricia
    Participant

    Custom fields not updating is a big problem for me; I am using the ItemInventory table only – not estimates (never have used Estimates). This worked for 5 years with OpenSync 2.0 – are CustomFields broken in Version 3.0??

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