OpenSync

Home Forums OpenSync After update to ver. 3.0.29 I am getting an "Unhandled Exception" error

This topic contains 25 replies, has 7 voices, and was last updated by  Yudel Rosales 3 weeks, 1 day ago.

Viewing 15 posts - 1 through 15 (of 26 total)
  • Author
    Posts
  • #67637

    Daniel Capps
    Premium Member

    Started after updating to OpenSync Ver. 3.0.29.

    I open OpenSync and run a task and it runs fine. I then left click on another task and immediately get a pop up error box that says “Unhandled Exception” (see attached screen capture PDF) with the options to “Continue” (even though I have not yet started the task to running) or “Quit”. I click on “Quit” and OpenSync closes. I start OpenSync again and the first task I run works fine but when I click on a second task, the “Exception” error pops up again with the same options.

    The attached text file contains the text listed when I click on the “Details” button in the error pop up.

    FYI, Operating System: Windows 10. Quickbooks version 2019

    Attachments:
    You must be logged in to view attached files.
    #67660

    Yudel Rosales
    Keymaster

    I cannot see the attachment. Does it happen when you are running a task?

    #67663

    Daniel Capps
    Premium Member

    After opening OpenSync, the first task I run in that session (doesn’t matter which task), runs fine. After first task completes, if I left click on any task I get the error message and I have to quit the program and re-start it to run another task. I get no error while I’m running the first task, but the second task never even gets a chance to run.

    Which attachment can you not see? Perhaps I can directly email them to you (which email address?).

    I did a “Send Diagnostics” directly from the OpenSync drop down”Help” menu a couple of weeks ago but I got no response.

    #67668

    Daniel Capps
    Premium Member

    Yudel, below is the error detail text from the text file I originally attached. Please let me know if you need additional information to help me get this issue fixed.

    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.NullReferenceException: Object reference not set to an instance of an object.
    at OSConfig3.frmTaskView.UpdateStatus()
    at OSConfig3.frmTaskView.Timer1_Tick(Object sender, EventArgs e)
    at System.Windows.Forms.Timer.OnTick(EventArgs e)
    at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
    —————————————-
    OSConfig3
    Assembly Version: 3.0.0.29
    Win32 Version: 3.0.0.29
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/OSConfig3.exe
    —————————————-
    Microsoft.VisualBasic
    Assembly Version: 10.0.0.0
    Win32 Version: 14.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
    —————————————-
    System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
    —————————————-
    System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4220.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
    —————————————-
    System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    —————————————-
    System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    —————————————-
    System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4190.0 built by: NET48REL1LAST_B
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
    —————————————-
    System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
    —————————————-
    System.Runtime.Remoting
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
    —————————————-
    QlmLicenseLib
    Assembly Version: 9.2.17008.2
    Win32 Version: 9.2.17008.2
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/QlmLicenseLib.DLL
    —————————————-
    System.Web.Services
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
    —————————————-
    SynergEmail
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/SynergEmail.DLL
    —————————————-
    CoreObjXCDB80
    Assembly Version: 3.0.0.1
    Win32 Version: 3.0.0.1
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/CoreObjXCDB80.DLL
    —————————————-
    System.Data
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4261.0 built by: NET48REL1LAST_B
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
    —————————————-
    MySql.Data
    Assembly Version: 6.9.9.0
    Win32 Version: 6.9.9.0
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/MySql.Data.DLL
    —————————————-
    System.Transactions
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Transactions/v4.0_4.0.0.0__b77a5c561934e089/System.Transactions.dll
    —————————————-
    System.Web
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
    —————————————-
    ADODB
    Assembly Version: 7.0.3300.0
    Win32 Version: 7.10.6070
    CodeBase: file:///C:/Program%20Files%20(x86)/Synergration/OpenSync/ADODB.DLL
    —————————————-
    System.ServiceModel
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4250.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel/v4.0_4.0.0.0__b77a5c561934e089/System.ServiceModel.dll
    —————————————-
    Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
    —————————————-
    CustomMarshalers
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/CustomMarshalers/v4.0_4.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
    —————————————-

    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.

    For example:

    <configuration>
    <system.windows.forms jitDebugging=”true” />
    </configuration>

    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.

    #67676

    Yudel Rosales
    Keymaster

    try re-installing it

    #67707

    Daniel Capps
    Premium Member

    Yudel,

    Finally got a chance to get back to this issue.

    I uninstalled OpenSync and then reinstalled it, but I am still having the same error issue.

    #67723

    Yudel Rosales
    Keymaster

    I am working on it. I will be releasing a new version with that bug fixed by next week. Sorry for the inconvenience.

    #67761

    scottjasperse
    Participant

    Good afternoon – Do you have this fix released? I am having the exact same issue with the unhandled exception.

    #67765

    Yudel Rosales
    Keymaster

    I haven’t been able to replicate the error on my end. Anything that will give me an idea of how to recreate it.

    #67770

    Daniel Capps
    Premium Member

    Yudel,

    I have told you the few actions that I perform for this error to occur and sent you the text that is generated when the error occurs. Are there other log files that I can send you? Is there a debug logger that I could install to record the behind the scenes program execution steps? Would you like to remotely access my computer to watch the error occur?

    Perhaps the other use, scottjasperse, that is having the same issue can add something to this dialog that would help.

    #67771

    scottjasperse
    Participant

    My error looks the same. I have noticed that when I edit a task or add a task in the left pane of the configuration screen I can run it 1 time. Then if I click on anything in that pane I get the Unhandled Exception as indicated. My short-term fix seems to be to reboot the server after editing any task. This seems to allow me to click on any item in that left pane…as well as start a task via a scheduled time.

    As long as I don’t have to edit tasks often…I can avoid the error…

    #67772

    Daniel Capps
    Premium Member

    Sounds similar scottjasperse. I have not added or edited a task since this update as I am only running tasks that I have been using for years. When I open “OpenSync” I can run one task only and if I try to run a second task I get the error. For my short term fix, I don’t have to reboot the machine, I just have to exit “OpenSync” and restart it and it allows me to run a single task again.

    #67784

    Yudel Rosales
    Keymaster

    So, it is only happening when you edit the task. I will try to recreate that and I will fix it. Sorry for the inconvenience.

    #67804

    Patricia
    Participant

    I also get this error when I delete a task and when I delete a Company file. Happening ALL of the time. I have reinstalled OpenSync and I am running version 3.0.29

    #67818

    kris.w
    Participant

    Having the same issue, anyone have a fix yet?

Viewing 15 posts - 1 through 15 (of 26 total)

You must be logged in to reply to this topic.