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This topic contains 3 replies, has 2 voices, and was last updated by  Yudel Rosales 5 days, 8 hours ago.

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  • #63676

    rupesh
    Participant

    We were able to upload the latest invoices from QB to Remote MySQL Database but not the customers.

    OpenSync generated this error when we tried to repopulate the customers:

    2018-06-07 12:43:12 -2147467259 ModAccess ERROR: [MySQL][ODBC 5.1 Driver][mysqld-5.5.5-10.2.15-MariaDB]Lock wait timeout exceeded; try restarting transaction(GenDeleteTable in table customer )

    2018-06-07 12:51:33 0 ModAccess ERROR: (GenMakeDBRecs: [MySQL][ODBC 5.1 Driver][mysqld-5.5.5-10.2.15-MariaDB]Lock wait timeout exceeded; try restarting transaction: . PreferredDeliveryMethod in table customer Email 80022529-1527018694 – FullName: .)

    2018-06-07 12:51:33 0 ModAccess Populate Error: [MySQL][ODBC 5.1 Driver][mysqld-5.5.5-10.2.15-MariaDB]Lock wait timeout exceeded; try restarting transaction & (Please reconnect to your database server and try again.)

    Please help. Also let me know if you have any support number to contact.

    #63687

    I will need to see all your log files. Which version of OpenSync are you running?

    #63702

    rupesh
    Participant

    We are using OpenSync version 3.0.18. OpenSync log file attached.

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    #63705

    The file didn’t get attached. GO to OpenSync on the main windows go to Help->Send Diagnostics. This will send me the log files.
    Thanks

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