I’m an IT Support individual inheriting an issue with Opensync Errors. I’m basically looking for instructions on how to instruct Opensync to accept certain changes between DB/Quickbooks. Right now I’ve got 843 Errors on the table I’m trying to reconcile, when asking the actual users they instruct me that they just “solve the disparity by hand”. Meaning they manually update the Quickbooks/DB, but Opensync still keeps trying to reconcile this even after the data has been updated. Even if these errors are cleared they reappear on the next sync.
I realize the correct way to resolve this is to get to the root cause of every error but we’re a bit far down the rabbit hole to go fix each of these individually. Any advice would be appreciated.
We’re using QuickBooks 2013, log files incoming shortly. We have a test environment with QuickBooks 2017 with less errors but it’s exactly the same dataset, we pulled an old archive. Do newer Quickbooks work better with Opensync?
Thanks for your help, would updating require new licencing? I’m still making myself familiar with this client situation so I apologize if these are simple questions. I’m scheduling time to work on this on Tuesday, so please provide any documentation necessary so I can review later.
We have a test environment running with a newer version, the configuration utility is listed as 2.0.87 in the help tab. When I click start the window that opens claims 2.0.123. Do they have separate versions?